Outbound campaigns are a powerful tool for business growth. We use advanced technologies and ethical methods to achieve maximum conversion.

• Telemarketing: Selling your products and services to a “warm” or provided database. We develop effective scripts and handle objections.
• Database Updating: Calling your database to verify and supplement contact information, which increases the effectiveness of future marketing activities.
• Surveys and Research (CSI, NPS): Gathering feedback to assess customer satisfaction, measure loyalty, and gain valuable insights.
• Invitations and Lead Generation: Calling to invite people to events, webinars, and generating leads for your sales department.

Result: a steady stream of new customers and increased profits.

We provide seamless and skilled support for users of your products, reducing the workload on your in-house specialists and increasing customer satisfaction.

• L1 Support (First Line): Receiving, classifying, and logging all inquiries. Resolving standard issues using a knowledge base. Escalating complex requests to L2.
• L2 Support (Second Line): Involving our more experienced technical specialists to resolve non-trivial problems.
• HelpDesk/ServiceDesk Integration: Full integration and operation within your ticket system (Zendesk, Jira, Kayako, etc.).
• Knowledge Base Management: Continuously updating the knowledge base to increase the First Call Resolution (FCR) rate.

Professional tech support reduces customer churn and turns users into loyal fans of your brand.

Quality is not an accident; it’s the result of systematic work. We give you full control over processes and guarantee adherence to the highest service standards.

• Call Recording and Monitoring: 100% of conversations are recorded and stored. Selective or full monitoring for quality assessment.
• Dashboards and Reporting: 24/7 access to a personal account with online statistics. Detailed reports on all key metrics (KPIs).
• Key Performance Indicators (KPIs): We track Service Level, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), and other important metrics.
• Dedicated Manager: A manager is assigned to your project to provide regular reports, conduct calibration sessions, and be responsible for achieving goals.

You don’t just delegate communication; you get a manageable and measurable tool for growth.

We offer a clear and flexible pricing system, and our quality commitments are always legally binding in our contracts.

• Flexible Payment Models: Per-minute billing, pay-per-result (CPA, CPL), or a flat fee per agent or project.
• Detailed Proposal: Before starting, you receive a detailed cost breakdown showing all components. No hidden fees.
• SLA (Service Level Agreement): In the contract, we specify quality metrics (e.g., service level of 95/15 — 95% of calls answered in 15 seconds) and bear financial responsibility for their observance.
• Trial Period: We are ready to offer a free pilot project so you can verify the quality of our services before signing a long-term contract.

You invest in a predictable and guaranteed result.