Your call is important to us

We created this space so that everyone can receive timely psychological support. Our mission is to be there when needed, to listen without judgment, and to help find support.

Your feelings matter. We are ready to share any experiences with you and help you cope with difficulties.

More than 1,000,000 people have already turned to our helpline. Remember, asking for help is normal.

About Us

We Help

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15

Years of Helping

1000000

Calls Answered

150

Psychologists on the Line

24

Hours a Day

Topics for Conversation

Conflicts with a partner, parents, or children. Feelings of loneliness, communication difficulties, breakup, or divorce. We will help you understand your feelings and find solutions.

  • Family Conflicts
  • Relationship Issues
  • Loneliness and Finding Friends
  • Coping with a Breakup

Understanding and acceptance are the first steps toward harmony in relationships.

If you experience constant worry, panic attacks, or fears that interfere with your life, call us. Together we can find the source of the anxiety and ways to cope with it.

  • Panic Attacks
  • Social Anxiety
  • Intrusive Thoughts and Fears
  • General Feeling of Unease

Result: you will learn self-help techniques and feel calmer.

Apathy, loss of interest in life, constant fatigue, feelings of hopelessness. Don’t face this alone. We will provide support and help you find the resources to move forward.

  • Depressed Mood
  • Lack of Strength and Energy
  • Thoughts of Meaninglessness
  • Sleep and Appetite Disturbances

Even a small step can be the beginning of a great journey to recovery.

Loss of a loved one, violence, suicidal thoughts, serious illness. In moments of acute grief and despair, support is especially important. We will be there for you.

  • Coping with Loss
  • Domestic Violence
  • Suicidal Thoughts
  • Facing a Serious Diagnosis

Your life is valuable. We will help you feel it.

Lack of self-confidence, feelings of guilt or shame, difficulty making decisions, dissatisfaction with your appearance. We will help you see your strengths and increase your self-worth.

  • Low Self-Esteem
  • Impostor Syndrome
  • Difficulty with Personal Boundaries
  • Finding Yourself and Your Path

It is possible to accept and love yourself.

Problems at school, conflicts with friends and parents, first love, bullying, questions about the future. We have created a safe space where teenagers can talk about everything that worries them.

  • Bullying and Cyberbullying
  • Conflicts at School and Home
  • Self-Identity Questions
  • Mood Swings

Every question you have is important, and we are ready to discuss it.

Any Topic is Important

You can call us with any problem that worries you. There are no “wrong” or “insignificant” topics. We are here to listen to you.

  • Relationships: conflicts in the family, with a partner, friends. Loneliness, breakup, jealousy.
  • Emotions and Feelings: anxiety, fears, panic attacks, apathy, depression, anger, resentment, guilt.
  • Crisis States: suicidal thoughts, experiencing violence, loss of a loved one, serious illness.
  • Self-Esteem and Development: lack of self-confidence, search for the meaning of life, difficulty in making choices, professional burnout.
  • Addictions: alcohol, drug, or gambling addiction in you or your loved ones.
  • Teenage Problems: bullying, relationships with parents, first love, exams.

Your conversation with us is the first step toward solving the problem.

Safety and Trust

Our work is based on strict ethical principles that guarantee your safety and comfort.

  • Anonymity: You do not need to give your real name, address, or other personal data. We do not record conversations.
  • Confidentiality: The content of your conversation will never be shared with third parties under any circumstances.
  • Acceptance: We do not judge or criticize. You can be yourself and talk about anything without fear of judgment.
  • Respect: We respect your life experience, your values, and your right to make any decisions.
  • Accessibility: Our help is free and available 24/7 from anywhere in the country.

Result: you receive support in a safe and trusting space.

Just Call Us

Getting help is very simple. You don’t need to make an appointment or wait. Just dial our number.

  • Step 1. Call: You dial our hotline number. The call is free and anonymous.
  • Step 2. Connection: You will be connected to an available psychologist-counselor.
  • Step 3. Conversation: You can talk about what is bothering you. The counselor will listen attentively, ask clarifying questions, and support you.
  • Step 4. Completion: The conversation lasts as long as you need. You can end it at any time.

You don’t need to prepare for the conversation. Just be yourself.

Professionals in Their Field

Only qualified specialists who have passed a rigorous selection process and special training work on the line.

  • Education: All our counselors have a higher psychological education.
  • Training: Each specialist undergoes additional training in telephone counseling and working with crisis situations.
  • Supervision: Counselors regularly undergo supervision (discussing complex cases with more experienced colleagues) to improve the quality of their work.
  • Empathy and Support: The main qualities of our psychologists are the ability to empathize and provide sincere support.

You can be sure that you are talking to a professional.

Answers to Your Questions

Here we have collected answers to the most popular questions about our service.

  • Is it really free? Yes, the call to our line is absolutely free from any phone.
  • Will you tell anyone about my call? No, that’s out of the question. The principle of confidentiality is the basis of our work.
  • What if I don’t know where to start the conversation? That’s normal. Just tell the counselor that you find it difficult to start. They will help you.
  • Can I call again? Of course. You can call us as many times as you need.
  • Do you give advice? We do not give direct advice or make decisions for you. We help you find your own resources and answers within yourself.

If you have any questions left, just call us and ask them.

How to Support Someone in Trouble

If you are worried about your friend, relative, or partner, you can also call us. We will help you understand how best to support your loved one.

  • How to start a conversation about their condition?
  • What can and cannot be said to a person with depression?
  • How not to burn out yourself while helping another?
  • Where can you turn for additional help?

Caring for loved ones is important. But it is no less important to take care of yourself.

Why People Trust Us


Complete Anonymity

You don’t have to introduce yourself. Your conversation will remain only between you and the counselor.


Free and Accessible

Help is available to everyone, regardless of social status or place of residence.


Non-judgmental Acceptance

We do not judge, but accept you and your feelings as they are.


Professionals

Only qualified psychologists with experience work on the line.


Around the Clock 24/7

We are in touch at any time of the day or night, without holidays or weekends.


Crisis Support

We provide emergency support in the most acute and difficult situations.

Stories from Our CallersCall Us

„

I was on the verge of despair because of family problems. A call to the helpline was my salvation. They just listened to me, and that was exactly what I needed. Thank you for being there.

Anna

34 years old

„

I was experiencing severe anxiety before my exams. Talking with a psychologist helped me calm down and believe in myself. I was able to pull myself together and pass everything. This is a very important and necessary service.

Dmitry

Student

„ [/col_inner_1] [/row_inner_1]

I never thought I would dare to call. But the feeling of loneliness was unbearable. Thank you to the counselor for the warmth and understanding. I felt relieved after the conversation.

Elena

Pensioner

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We operate throughout the country.
The call is free and anonymous.

COMPANY

Calle dei Fabbri, house 4687/A
30124 Venice, Province of Venice

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